REFUND, RETURN & TERMS AND CONDITIONS POLICY

Effective Date: September 17, 2026

Thank you for choosing our company. We are committed to providing our customers with a transparent, secure, and professional purchasing experience.

By placing an order through our website, you acknowledge that you have read, understood, and agreed to the following Refund, Return, Shipping, and Terms and Conditions.

1. CUSTOMER RESPONSIBILITY

Customers are responsible for reviewing all product information, product descriptions, directions, warnings, ingredients, applicable restrictions, and other information provided before completing a purchase.

Customers must provide accurate and complete information when placing an order, including their name, shipping address, telephone number, email address, and any other information reasonably required to process the transaction.

We reserve the right to request additional information when necessary to verify an order, prevent fraud, comply with applicable requirements, or confirm eligibility for a particular product.

2. REFUND REQUEST PERIOD

Unless otherwise required by applicable law, customers must contact our customer service department within seven (7) business days of receiving their order to request a return or refund.

Refund requests submitted after the applicable seven (7) business-day period may be denied, except where a refund, cancellation, replacement, or other remedy is required by applicable federal or state law.

The seven (7) business-day period begins on the date the customer receives the product according to the available delivery or tracking information.

3. RETURN REQUIREMENTS

Because certain products may be health-related or medicinal products, returns may be subject to additional safety and regulatory restrictions.

A returned product may be accepted only when:

• The return has been authorized by our customer service department.

• The product is eligible for return under applicable law and our policies.

• The product has not been improperly used, altered, tampered with, or damaged.

• The product is returned in its original packaging when reasonably possible.

• The product is accompanied by the applicable order information.

• The product has been stored and handled in accordance with the applicable product instructions.

For health, safety, regulatory, or product-integrity reasons, certain products may be non-returnable or non-refundable where permitted by applicable law.

Customers should not mail a product back to us without first receiving return instructions from our customer service department.

4. DAMAGED, DEFECTIVE, OR INCORRECT PRODUCTS

If a customer receives a damaged, defective, incorrect, or materially different product, the customer should contact us as soon as reasonably possible.

We may request photographs, order information, shipping information, or other reasonable documentation to investigate the issue.

If we determine that the product qualifies for a refund, replacement, or other remedy, we will process the applicable remedy in accordance with our policies and applicable law.

5. REFUNDS

Approved refunds will generally be issued to the original payment method used for the transaction, unless another method is required or permitted by applicable law.

The time required for the funds to appear in the customer's account may depend on the customer's bank, credit-card issuer, debit-card issuer, payment processor, or other financial institution.

Our company is not responsible for delays caused solely by a customer's financial institution or payment provider.

Where federal law requires a refund because merchandise cannot be shipped within the applicable period, the company will provide the refund in accordance with applicable federal requirements.

6. SHIPPING DELAYS AND ORDER CANCELLATIONS

We make reasonable efforts to process and ship orders within the timeframe stated on our website.

For Internet orders covered by the Federal Trade Commission's Mail, Internet, or Telephone Order Merchandise Rule, 16 CFR Part 435, a seller generally must have a reasonable basis to ship merchandise within the stated timeframe or, if no timeframe is stated, within 30 days.

If we determine that an order cannot be shipped within the applicable timeframe, we will provide the customer with the applicable options required by law, which may include consenting to a delay or canceling the order and receiving an applicable refund.

Nothing in this policy is intended to limit or waive any consumer rights that cannot legally be waived.

7. ORDER CANCELLATIONS

Customers may contact customer service to request cancellation of an order.

Cancellation requests are not guaranteed once an order has entered processing, fulfillment, or shipment.

If an order has already shipped, the customer may be required to follow the applicable return procedure.

Nothing in this section limits a customer's rights under applicable federal or state law.

8. PRESCRIPTION PRODUCTS

Where applicable, prescription medications may only be dispensed or supplied in accordance with applicable federal and state laws and regulations.

A valid prescription may be required before an eligible prescription product can be processed or fulfilled.

We do not knowingly dispense prescription medication without the legally required authorization.

Orders may be delayed, canceled, or declined when required information, documentation, authorization, prescription verification, or other legally required conditions are not satisfied.

9. PRODUCT INFORMATION AND MEDICAL DISCLAIMER

Information provided on this website is intended for general informational purposes and does not constitute medical advice, diagnosis, or treatment.

Customers should consult a qualified healthcare professional regarding medical conditions, medications, contraindications, allergies, interactions, dosage, and other healthcare questions.

Customers should not begin, discontinue, modify, or substitute medication based solely on information appearing on this website.

The company does not guarantee that any product will produce a particular medical result or outcome.

10. ACCURACY AND TRANSPARENCY

We strive to maintain accurate product descriptions, pricing, availability, shipping information, and other website content.

If an error is discovered, we reserve the right to correct the error and, where appropriate, contact the customer before completing fulfillment.

Customers will not be intentionally charged for products that were not ordered.

We will not knowingly make false, misleading, or deceptive representations concerning our products or services.

11. PRODUCT SAFETY AND INTEGRITY

Customers should inspect delivered packages and products before use.

Customers should not use a product if the packaging appears to have been opened, damaged, altered, contaminated, expired, or otherwise compromised.

Customers should contact us and, when appropriate, consult a qualified healthcare professional regarding any safety concern.

12. FRAUD PREVENTION AND ORDER VERIFICATION

To protect customers and our company against unauthorized transactions and fraud, we may conduct reasonable verification procedures.

We reserve the right to delay, decline, or cancel an order when there are reasonable indications of fraudulent activity, unauthorized payment, inconsistent billing information, suspicious purchasing activity, or other circumstances requiring additional verification.

If an order is canceled, any applicable refund will be handled in accordance with applicable law and the applicable payment-processing rules.

13. PAYMENT INFORMATION

Payment information is processed through our authorized payment-processing providers.

We do not intentionally request or store sensitive payment information outside the systems used by our authorized payment processors.

Customers are responsible for ensuring that the billing information provided during checkout is accurate.

14. SHIPPING INFORMATION

Customers are responsible for providing a complete and accurate shipping address.

We are not responsible for delays caused by incorrect or incomplete information supplied by the customer.

If an order is returned because of an incorrect address, refusal of delivery, or another circumstance attributable to the customer, additional shipping or return procedures may apply, subject to applicable law.

15. CHANGES TO THIS POLICY

We reserve the right to modify or update this policy when necessary to reflect changes in our business practices, products, payment-processing requirements, or applicable laws and regulations.

The version published on this website at the time of an order will generally govern that transaction, subject to applicable law.

16. GOVERNING LAW AND CONSUMER RIGHTS

Our policies are intended to operate consistently with applicable federal and state laws.

Nothing contained in these Terms and Conditions is intended to waive, restrict, or eliminate a consumer right that cannot legally be waived.

For Internet merchandise transactions, applicable federal requirements may include the Federal Trade Commission's Mail, Internet, or Telephone Order Merchandise Rule, 16 CFR Part 435.

17. CONTACT INFORMATION

For questions regarding an order, return, refund, damaged product, or other customer-service matter, customers should contact our customer service department through the contact information provided on this website.

When contacting customer service regarding an order, customers should provide their order number, name, email address, and a description of the issue.

18. CUSTOMER ACKNOWLEDGMENT

By completing a purchase through our website, the customer acknowledges that they have had an opportunity to review the applicable product information, shipping information, refund and return policy, and these Terms and Conditions.

By placing an order, the customer agrees to comply with these policies to the extent permitted by applicable law.

IMPORTANT: Nothing in these Terms and Conditions is intended to replace applicable federal or state law, pharmacy regulations, prescription requirements, or the professional advice of a qualified attorney, pharmacist, physician, or other licensed healthcare professional.